Shared Branching FAQ
 
  • What exactly is a shared branch?
  • How do I access my account?
  • What services are available at a CO-OP Shared Branch?
  • Are there any limits on cash withdrawals?
  • How are holds and deposited funds handled?
  • How do I locate a CO-OP Shared Branch location?
  • Will I be charged any fees by a CO-OP Shared Branch?
  • Will I be charged any fees by University Credit Union for using a CO-OP Shared Branch?
  • Are all UCU accounts eligible?
  • Can I place stop payments on my checking account?
  • How do I find and use a 7-Eleven Vcom unit?
  • Is UCU a CO-OP Shared Branch location?

  • How do I identify a CO-OP Shared Branch location?

  • How do I place a Stop Payment on a check I purchased from a CO-OP Shared Branch?




  • What exactly is a shared branch?

    Basically, a shared branching location is a credit union office that agrees to handle financial transactions for members of other participating credit unions. This means you can complete most transactions at a shared branching location just as if you were visiting UCU.

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    How do I access my account?

    To acces your account at a CO-OP Shared Branch location, you will need three things:

  • Your credit union name : University Credit Union (CA)
  • Your UCU Member Number (no suffixes or leading zeros)
        (Where to find your member number)
  • A current, VALID Government-issued Identification card (i.e. a state ID or driver license, U.S. Passport)
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    What services are available at a CO-OP Shared Branch?

    Through the Shared Branch Network UCU members can:

  • Make deposits, withdrawals, and loan payments
  • Transfer funds
  • Get loan advances
  • Purchase money orders and traveler's checks (if available)
  • Get balance inquiries and more!
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    Are there any limits on cash withdrawals?

    Yes. UCU members have a daily withdrawal limit of $10,000 (in any combination of cash and checks) at participating CO-OP Shared Branch locations. Please note: Withdrawal limits may be set by individual Shared Branch locations and may limit withdrawals to $500 per day, regardless of UCU's policy.

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    How are holds and deposited funds handled?

    Depending on the types of checks deposited at the CO-OP Shared branch locations, funds may not be available for immediate withdrawal. Additional holds may be placed by UCU on items member's deposit through a Shared Branch location based on UCU's hold policy, not the CO-OP Shared Branch. The CO-OP Shared Branch CANNOT remove a hold placed on a member's account. The member must contact UCU to discuss the removal of the hold. Please see UCU's Funds Availibility Policy for further information.

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    How do I locate a CO-OP Shared Branch location?

    There are over 6,800 CO-OP Shared Branch locations available. To find the location nearest you, use any of the following:

    Web: www.ucu.org/atmlocator.htm
    Phone: 1-888-287-9475

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    Will I be charged any fees by a CO-OP Shared Branch?

    Most basic transactions are fee-free by the participating credit union. However, the following fees will be charged by the credit union you visit:

  • Check withdrawals......$5.00 each
  • Check Deposits (1-10 checks at one visit)......FREE
  • Check Deposits (11 or more at one visit)......$0.17 per check


  • Other Services (if available)
  • Money orders.......$3.00 each
  • Traveler's Checks.......1% of face value
  • Traveler's Checks for two.......1.5% of face value
  • Photocopies.......$.50 each
  • Fax Request (first page).......$3.00
        Each additional page.......$1.00
  • Rolled Coins (deposit or purchase)......$.25 per roll
  • Indemnification Agreement*.......$25.00
  • Notary (if available).......Varies - Notary Public's posted fee as allowed by outlet owner's state law.

    *This is a Stop Payment placed on a Credit Union issued check.

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    Will I be charged any fees by UCU for visiting a CO-OP Shared Branch?

    Effective November 4, 2013, credit union accounts will have the following number of free transactions per calendar month to use at Shared Branching locations: two withdrawals, two transfers and two deposits. After the monthly limit is reached for a particular transaction type, that transaction type will have a Shared Branching convenience fee of $2.00 per transaction (for example, if three deposits are made on a member account in November, two will be free of convenience service charges and the third will have a $2.00 convenience charge). There are no convenience fees for loan payments made at Shared Branching locations.

    For a review of these service fees and all the University Credit Union service fees, please review the Schedule of Fees and Charges.

  • First two transactions (deposits, withdrawals, transfers) in the calendar month, of each transaction type ........... No charge
  • Transactions after the first two, each ........................... $ 2.00*
  • Loan Payments ..........................................................No charge

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    Are all UCU accounts eligible?

    Most accounts will be eligible to participate in the Shared Branching network. However, the following accounts will NOT be able to process transactions at other credit unions:

  • IRAs (Traditional, Roth) and Coverdell
  • Share Certificate Accounts
  • CTMA Savings Accounts


  • If you are uncertain if your account qualifies, please contact a UCU Representative at 310-477-6628 ext. 1.

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    Can I place stop payments on my checking account at a Shred Branch location?

    No. The CO-OP Shared Branch Location CANNOT accept a stop payment request on your checking account. You must contact UCU during normal business hours.

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    How do I find and use a 7-Eleven Vcom unit?

    The CO-OP Shared Branch Network is now available at selected 7-Eleven stores that have Vcom units (self-service branch kiosks) where you can access your credit union accounts. You'll be able to perform many transactions you would normally perform with a teller (check deposits, transfers within your account, loan payment by check, loan advances up to $500, recent account information) with the added convenience of doing your banking anytime 24-hours a day! To find a Vcom location use the shared branch locator.

    Access your account by pressing the Shared Branching button on the Vcom unit. Find your credit union (University Credit Union - CA), slide a debit or credit card which will identify your name, and answer questions from your account to ensure you are the owner. Once completed, you will be asked to select a Vcom PIN to be used for future visits. Keep your PIN in a safe place and do not write it on your card.

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    Does UCU act as a Shared Branch location?

    The UCU Main Office (located at 1500 S. Sepulveda Blvd.) is now a CO-OP Shared Branch location. Guest members from other credit unions in the network can now perform select transactions at this location ONLY. This service is NOT available at our UCLA, Ackerman Branch location.

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    How do I identify a CO-OP Shared Branch location?

    Look for the the CO-OP Shared Branch logo at the entrance of any CO-OP Shared Branch location.



    Some locations may still have the previous logo:

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    How do I place a Stop Payment on a check I purchased from a CO-OP Shared Branch?

    If you need to place a stop payment on a check you obtained from the CO-OP Shared Branch location, such as a cashier's check, money order or official check, you must contact the CO-OP Shared Branch location where you obtained the check. There will be a waiting period not to exceed 90 days before funds can be released. You may be required to complete an indemnity agreement. Please refer to Fees.

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    revised 11/01/13